Warranty Policy
Warranty registration
- Warranty is valid Only on purchase made from www.mysleepwellstore.com and our Authorised Sleepwell Outlet.
- To avail warranty benefits, ensure your product warranty is registered with the company. Our Authorised Dealer will help you in registering the warranty by scanning the QR code.
- Your online e-Warranty card (doesn’t require signature) and the relevant cash memo must be preserved and has to be produced along with the mattress in case of a complaint.
- Please contact our Helpline No. 18001036664 to register your complaint.
Warranty does not cover the following:
- Warranty Is limited to sagging, crumbling and natural disintegration of only the mattress core and does not include damage of accessories and fabric such as tears, stains, colour fading bleeding, soil, burns, pilling and bobbins on usage.
- Warranty does not cover depression of less than 15 mm for mattress upto thickness of 125 mm or 37 mm for mattress above 125 mm for mattress under normal conditions of domestic use.
- Warranty is NOT valid if the original configuration of the product is changed.
- Warranty is valid only if proper care of the mattress is taken as per the use and care directions given herewith.
- Damages not specifically listed herein will not qualify for warranty benefits.
- The company’s decision will be final on the nature of the defects and applicability of the warranty.
Warranty settlement value (WSV)
- All valid complaints under the applicable terms of warranty will be settled directly by the Company.
- No offers or schemes will be applicable on warranty settlement i.e. replacement or up-gradation.
- Complaints received within the first year of purchase:
- 1. The company will replace the defective mattress with a new Sleepwell Mattress of the Same model and size as was purchased earlier. No offer or scheme will be applicable
- 2. In case the earlier product has been discontinued/ upgraded, you can upgrade the product by paying the differential directly to the company
- Complaints received from the second year onwards:
- 1. Pro-rata terms will be applicable while calculating the WSV which are mentioned on the Warranty Card.
- 2. For Pro-rata calculations, the Invoice Value, as applicable on the customer’s purchase date will be considered.
- 3. In case where the customer Is unable to present the Invoice, the Company at its discretion can accept redressal and shall take its MRP less than 10%, as the value for Pro-rata calculation. MRP will be as applicable on Consumer’s purchase date.
- 4. The customer has the choice of either buying the same model or upgrading to a higher model of Sleepwell, by paying the difference over the WSV and any prevailing offer/scheme shall not be applicable
- The settlement i.e. Replacement/ upgrade to higher model will be done directly by the Company. The dealer/logistics partner will deliver the replaced/ upgraded product and will pick up the old defective mattress for the customer.
The warranty terms are subject to change without prior notice.
Disputes regarding warranty, if any, are subject to the jurisdiction of Delhi.
What to expect from your mattress/use and care?
- At first your new mattress may feel a little different to the mattress you have been sleeping on and sometimes your body will tell you so. Your body will soon adjust to the benefit. of your new mattress while your mattress also adjust to your sleeping style. This may take several weeks and lead to differential softening.
- Body impressions are expected within a period of time. The more plush or thicker your mattress, the more comfort layers It will contain. It is a requirement that you rotate your mattress every 2 weeks for the first 4 months and every 3 months thereafter, using all surfaces of the mattress to assist in settling the comfort layers evenly, except those mattresses which have directional instructions, like head and feet direction.
- Body impressions of 15 mm for mattress upto thickness of 125 mm or 37 mm for mattress above 125 mm are not considered as manufacturing fault and are a normal part of wearing in your mattress. Flexible Polyurethane Foam does soften with normal use and this has no bearing on its performance.
- Ensure that the length & width of the bed matches with the mattress to ensure a proper fit and to avoid damaging your mattress.
- A base that is not supportive or resists air circulation may damage your mattress and VOID your warranty. If you have a slat base or slatted bed frame, please confirm that the slats are supported in the middle of the bed with a center support leg or substantial support beam. Do not lay the mattress on an uneven bed surface and do not keep any items below your mattress.
- In case of storage beds, we recommend that you remove the mattress before opening the storage space, as it can have a roll together effect on your mattress and damage the mattress. This is not considered a fault with the mattress.
- Avoid sitting on the edges of the mattress and avoid prolonged habitual sitting on the same part of the mattress while watching television etc. for a longer durability of your mattress.
- We offer our exclusive Zero TurnTM technology in our select mattresses, which means you not only get additional comfort but also have the convenience of not needing to flip your mattress again and again. Please use the recommended side for sleeping. However, keep rotating the mattress directionally to assist in settling the comfort layers evenly.
- We recommend that you use a Sleepwell mattress protector to protect your mattress from moisture seepage, liquid spills, spots etc.
- Avoid exposure to excessive moisture/humidity, temperature or other extreme environmental conditions.
- Before you remove polythene packaging as it Is meant only for protection during the transit.
- We suggest using a liquid resistant sheet, when infants and young children are using the mattress.
- Bending, folding, dragging standing or jumping on the mattress can damage your mattress.
- Your mattress has been specially packed for transit safety and It may take 2-3 days for the length and width to settle down to its actual size, after it has been taken out of its tight packaging.
- Dimensional Tolerance: Tolerance for Sleepwell mattresses: Length or Width. +/-12mm
Please consider this information as what is recommended, if you have any further queries please contact our service team who can answer any of your questions.
