Terms and Conditions

Welcome to Sleepwell. Our terms and conditions create an agreement between you and us. Hence please read Terms and Conditions carefully.

• Radha Madhav Enterprises reserves the right to add, delete, alter &/or modify these terms and conditions at any time; Publication on website thereof shall be notice. The Customer is therefore advised to read carefully these terms and conditions each time he or she uses the shopping service(s) of Radha Madhav Enterprises.
• By placing an order the Customer has authorized Radha Madhav Enterprises to pass on the order to the respective Manufacturing Unit (s ) / Distributor / vendor / business associate, who are supplying the product, and make sure the product is dispatched /delivered to the given address. The agreement between you, the Customer and Radha Madhav Enterprises shall be subject to the terms and conditions contained herein.
• These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the shopping services of Radha Madhav Enterprises, you / your parent or legal guardian has agreed to be bound by the Terms and Conditions
• The Customer represents that he/she has completed 18 (eighteen) years of age or has the consent of a parent or legal guardian.
• All prices and delivery of products and goods are subject to availability with the company / Vendor /Merchant/ business associate’s and the prices / delivery are subject to change without prior notice.
• Product price / discounts / offers may vary from location to location.
• Product ( colour, design, size, etc ) Picture/photo shown on the site are only indicative, actual product may not resemble with the shown pic / photo. Customer/user will be responsible for choosing the correct size of the mattress. Any query/ request will not be entertained ( only limited to ) for the refund of money ( partially or fully ) and/or replacement of product and/or cancellation of order and/or change of product for any reason, in above cases whatsoever.
• Customer/user would be solely responsible for purchasing any product from the site. The decision regarding any request pertaining to the cancellation of order, refund of money ( partially or fully ) , replacement of product , change of product for any reason will be solely at the discretion of Radha Madhav Enterprises. In case of any dispute, company’s decision will be binding on all and no further dispute will be entertained.
• We accept many International and Indian Credit Cards and also offer payment option through Net-Banking. Customers using foreign and international cards should note that this online payment gateway accepts payments only in Indian Rupees. Therefore, the amount charged is the INR value of the product displayed on the site which is converted into US Dollars or any other foreign currency at the actual prevailing conversion rate while passing on the order to the payment gateway. Similarly, for any applicable refunds the full INR amount which has been charged is refunded which is converted into US Dollars or any other foreign currency at the actual prevailing conversion rate. The difference if any in the refund and amount charged is due to the fluctuation of the conversion rate.
• In case of refunds, the Payment gateway charges and any other charges ( if any ) are chargeable to the customer / buyer / credit card holder / debit card holder etc that are used for purchasing the product ( s) i.e., the Payment gateway charges and any other charges ( if any ) will be deducted from the refundable amount.
• In some cases where an National / international credit card has been used the Credit Card Issuing Company levies a transaction charge for any charge / refund issued. The applicable charge is decided by the issuing bank.
• Radha Madhav Enterprises would refund only the amount charged in INR as displayed on the website minus the charges levied by the payment gateway partner or by the card issuing bank
• Radha Madhav Enterprises is not responsible for any charge levied by the credit card Issuing bank for the Indian / foreign transaction or charge or tax levied by the credit card Issuing Bank or Gateway provider.
• Radha Madhav Enterprises reserves its right to withdraw any product or goods at its sole discretion.
• Radha Madhav Enterprises reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or has become unavailable or is found to have any defect or otherwise cannot or ought not to be sold for any reason. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card or any other mode.
• All payments will be accepted by the mode finalised by Radha Madhav Enterprises
• In a credit card transaction, you must use your own credit card.
• Radha Madhav Enterprises will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the customer and the onus to ‘prove otherwise’ shall be exclusively on the customer.
• Please allow the minimum time required for processing as specified for the product. Time taken during transit/shipping in case it is delivered by courier is extra to the processing time displayed on the site.
• Delivery shall be made in the course of the day, and the customer agrees to refrain from requesting for deliveries at very early or late hours of the day/Sundays/Public Holidays.Any Delivery in such cases will be solely at the discretion of Radha Madhav Enterprises.
• All attempts will be made to deliver in a shortest possible time but Radha Madhav Enterprises will not be held liable if the delivery is delayed due to unforeseen conditions.
• Delivery of the ordered products will be attempted only once. In the event of non-delivery due to customer mistake (i.e. wrong name or address) or incomplete information, any extra cost incurred for re-delivery by Radha Madhav Enterprises shall be claimed from the customer placing the order.
• In the event of no one being at home, every genuine effort shall be made for re-delivery. In case of non-delivery, the goods will be returned to ous & the customer will be informed.
• All Sleepwell products are covered under Manufacturer’s Warranty mentioned on each product. There is no Warranty provided in case there is no such mention on the product.
• Disclaimer: The product images shown in the website are representative only. For actual Fabric Colour, Pattern, Size and Price, please check with your nearest Sleepwell Authorised store or Call our customer care for more information.Incase of online purchase, please provide us the correct mattress size after measurement. Radha Madhav Enterprises will not be held liable for any wrong size ordered online.
• Complaint regarding damaged / defective products or regarding other product quality aspects should be lodged in writing and lodged on our site within seven days after the receipt of the product, giving details of delivery code, location and specifying nature of damage / defect.
• The customer agrees to defend, indemnify and hold Radha Madhav Enterprises and its affiliates harmless from any and all liabilities, costs and expenses, including attorneys’ fees, related to any breach of terms of this Agreement by the customer or any person (s) using your account or in connection with the use of the Service or the placement or transmission of any message or information or other materials by you or authorized customers of your account.
• All disputes relating to purchase made online on mysleepwellstore.com, shall be subject to the jurisdiction of the Courts of Delhi.
• You (The Website User / Customer / Service User) should not rely on the any information or resources contained on the Website, as a replacement or substitute for any professional, financial, legal or other advice or counsel. If you have a situation that requires professional advice, you should consult a qualified specialist. Do not disregard, avoid or delay obtaining professional advice from a qualified specialist because of information or resources that are provided on this Website, however provided.

Shipping & Transportation

Radha Madhav Enterprises takes exceptional care to pack and ship each product safely. The sale is complete once the goods are shipped to the customer. If the goods are delivered in damaged condition, the customer must inform the company immediately. Our customer care will get in touch with the customer for further information. Please write to radhamadhaventerprises25@gmail.com or call on the number 9319991029 

• We will try to deliver the product on the promised date.
• After placing your order, our customer team will contact you for order confirmation. Once the order is confirmed, we will proceed with processing it.
• We request your confirmation during the interaction to expedite the execution process.
• Delivery may be affected in the case of holidays or unforeseen circumstances.

Applicable Law

All sales, interactions, terms & conditions, shall be governed, interpreted and construed in accordance with the laws of India. Specific disputes with the company shall be subject to the courts and authorities located in Delhi, India. You agree to comply with all applicable laws regarding the use of this Website and agree that all information provided to us by you is accurate. You agree to indemnify, defend and hold the Company and our partners, employees, and affiliates, harmless from, any liability, loss, claim and expense, including reasonable attorney’s fees, related to or arising from, your violation of the terms and conditions, the Company’s Privacy Policy, or use of the Website. All policies herein are subject to immediate change without notice, at the discretion of the company.